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Walnut Privacy Policy

 

Trading Name: Walnut
Legal Entity: The Relationship Lab Ltd ("Walnut", "we", "us", "our")
Jurisdiction: England and Wales
Last Updated: 23/02/2026

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use the Walnut mobile application, website, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

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1. Scope and Definitions

Personal Data means any information that identifies or relates to an identifiable individual.
User Content means journal entries, reflections, profile information, and messages you submit.
Processing means collecting, using, storing, sharing, or deleting personal data.

This Privacy Policy applies to all users globally, including users in the UK, EU, US, and Canada.

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2. Information We Collect

We collect the following categories of personal data:

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2.1 Information You Provide Directly

  • Account information (name, email, age, profile details)

  • Dating profile information and preferences

  • Journal entries, reflections, and responses to prompts

  • Messages and communications (encrypted content and related metadata)

  • Customer support communications

2.2 Information Collected Automatically

  • Device information (device type, operating system, app version)

  • Usage data (features used, session duration, interactions)

  • Log data and diagnostic data

  • IP address and approximate location derived from IP

2.3 Payment and Subscription Data

  • Subscription status, billing cycle, and transaction identifiers

  • Payment details are processed by third-party app stores and payment processors; Walnut does not store full payment card details.

2.4 Sensitive / Special Category Data

You may voluntarily provide sensitive data related to emotional wellbeing, relationship history, or preferences. We process this data with your explicit consent for the purpose of providing the Services.

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3. Sources of Personal Data

We collect personal data:

  • Directly from you when you register, use features, or contact support

  • Automatically through your device and the Services

  • From third-party service providers (e.g., app stores, analytics providers)

 

4. How We Use Your Personal Data

We use personal data to:

  • Provide and operate the Services

  • Personalize content, recommendations, and AI-generated insights

  • Enable matching, compatibility scoring, and discovery features

  • Communicate with you about the Services

  • Manage subscriptions and billing

  • Improve safety, prevent fraud, and enforce our Terms of Service

  • Conduct aggregated analytics and research

 

5. Legal Bases for Processing (UK/EU Users)

For users in the UK and EU, we process personal data under the following legal bases:

  • Consent (e.g., for sensitive data and AI processing)

  • Contract (to provide the Services)

  • Legitimate interests (improving the Services, security, analytics)

  • Legal obligations (compliance with laws and regulations)

 

6. AI Processing and Automated Features

  • Walnut uses AI systems to generate summaries, insights, compatibility indicators, and educational content.

  • AI outputs are informational and not professional advice.

  • We may use aggregated or anonymized data to improve AI models and the Services.

  • We do not sell personal data or use journal content for targeted advertising.

 

7. Sharing and Disclosure of Personal Data

We may share personal data with:

  • Cloud hosting and infrastructure providers

  • Analytics and monitoring providers

  • Customer support and communication tools

  • Payment processors and app store platforms

  • Legal authorities when required by law or to protect rights and safety

  • Successors in the event of a merger, acquisition, or asset sale

We do not sell personal data.

 

8. Advertising and Marketing

  • Walnut does not sell personal data to advertisers.

  • We may send service-related communications and, with your consent, marketing communications.

  • You can opt out of marketing communications at any time.

 

9. Cookies and Similar Technologies (Web Users)

We use cookies and similar technologies to:

  • Enable website functionality

  • Understand usage and improve performance

  • Provide analytics

You can control cookies through your browser settings.

 

10. Data Retention

We retain personal data:

  • While your account is active

  • As necessary to provide the Services

  • As required by law or for legitimate business purposes

You may request deletion of your data, subject to legal retention requirements.

 

11. Security Measures

We use industry-standard technical and organizational safeguards, including:

  • Encryption of user-to-user messages in transit and at rest

  • Access controls and authentication measures

  • Secure infrastructure and monitoring

No system is completely secure, and we cannot guarantee absolute security.

 

12. International Data Transfers

Your personal data may be transferred and processed in countries outside your jurisdiction. We use appropriate safeguards such as Standard Contractual Clauses or equivalent protections.

 

13. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

Requests can be submitted to privacy@walnutapp.com. We may verify your identity before responding.

 

14. GDPR and UK GDPR Rights (UK/EU Users)

If you are in the UK, EU, or Switzerland, you have rights under GDPR and UK GDPR, including access, correction, deletion, restriction, portability, and objection. You may also lodge a complaint with your local data protection authority.

 

15. CCPA / CPRA Rights (California Users)

California residents have the right to:

  • Know what personal data we collect and how we use it

  • Request deletion of personal data

  • Opt out of the sale or sharing of personal data (Walnut does not sell personal data)

  • Non-discrimination for exercising privacy rights

Requests can be submitted to privacy@walnutapp.com.

 

16. PIPEDA Rights (Canada Users)

Canadian users have the right to:

  • Access and correct personal data

  • Withdraw consent for processing, subject to legal or contractual restrictions

 

17. Children’s Privacy

The Services are not intended for users under 18. We do not knowingly collect personal data from minors. If we learn that a minor has provided personal data, we will delete it.

 

18. Do Not Track Signals

Some browsers transmit Do Not Track (DNT) signals. Walnut does not currently respond to DNT signals.

 

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via the Services or email. Continued use constitutes acceptance of the updated policy.

 

20. Contact Information

The Relationship Lab Ltd (trading as Walnut)
Email: info@therelationshiplabs.com

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